Added on 14 October 2022

TWGN User feedback case studyThe Digital Preservation Coalition (DPC) has released a Member Preview of a new Technology Watch Guidance Note on Understanding user needs: A case study from the National Library of Scotland by Chris Fleet today.

Access is an important element of digital preservation workflows and ultimately information is preserved so it can be used: so, understanding what users need is a key aspect of successful digital preservation. This case study is a real-world example of how this has been done at one institution, with constraints of time, expertise and resource. It demonstrates how a rich seam of information on user needs can be gathered through a variety of interactions with users and how this can help inform future activities and decision making.

"Understanding user needs is an essential part of planning for digital preservation and access and something that is encapsulated in the latest version of our Rapid Assessment Model (DPC RAM),” explains Jenny Mitcham, Head of Good Practice and Standards for the DPC.

“Following on from the publication of a guide to understanding user needs from Sharon McMeekin, we were keen to publish a selection of case studies from Members that demonstrate how organizations are doing this in practice, so it is great to see the first of these case studies completed. Chris describes how the use of a whole range of different techniques for gathering feedback for users has produced a body of information that can inform decisions around preservation and access strategies for his organisation."

The DPC is also interested in hearing from other Members who would be willing to provide a case study on how user needs have informed decisions around preservation and access. If you have a case study to share please contactThis email address is being protected from spambots. You need JavaScript enabled to view it..

This new Technology Watch Guidance Note and the rest of the series complements the DPC’s popular Technology Watch Reports and is designed to be a ‘bite-sized’ paper that might contain information about a problem, a solution, or a particular implementation of digital preservation and will provide a short briefing on advanced digital preservation topics.

The Technology Watch publication series is just one of the ways the DPC supports the digital preservation community. An international charitable foundation which supports digital preservation, the DPC helps its members around the world to deliver resilient long-term access to digital content and services through community engagement, targeted advocacy work, training and workforce development, capacity building, good practice and standards, and through good management and governance. Its vision is a sustainable future for our digital assets.

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