Abingdon, UK / Boston, MA

Competitive

Full-Time


The Role

Reporting to the Customer Success Manager, the core of this role is to shape and deliver both on-line and on-site end user training on the Preservica product suite to a global user community. This role is can be based from either the Abingdon (UK) or Boston (MA) office but will include some international travel from either.

This is a dynamic role where you will develop and evolve training solutions to meet the changing needs of customers and the growth of the Preservica product alongside administering the regular training schedule.

This means that you will need strong technical and organisational skills, great people and communication skills along with the ability to seek out answers and adapt to a fast moving environment.

As a Customer Training Consultant in Preservica, you will have a varied, challenging and rewarding role that is fundamental in delivering customer service excellence and shaping the future of our Customer training experience.

Responsibilities

  • Deliver online, interactive webinar based public training on a regular basis
  • Deliver onsite, tailored training when required. This will involve foreign travel
  • Produce and manage training material: presentations, practical exercises/ demo scripts, handouts, digital content to use as test files.
  • Remain informed of and maintain proficiency with company products
  • Ensure that material is accurate and reflects current/new product features
  • Research and assist in writing technical and user manuals to support training and production of a knowledge base
  • Identify new training requirements and methods of delivery, eg e-learning modules, video clips, embedded help etc

What We Look For

  • Experience in delivering interactive, web based training
  • Experience in delivering face to face group and individual training
  • Experience of training in the use of complex, application software
  • Track record in developing and evolving training delivery
  • History of updating training content to keep up with software enhancements
  • Experience in using remote tools such as GoToMeeting/WebEx
  • Experience in working in a software product company

You should also have

  • Strong customer service approach mind-set
  • Ability to manage change effectively
  • Strong communication and people skills
  • Ability to develop good relationship with customers and colleagues
  • Ability to work with a close knit team and also independently

FIND OUT MORE AND APPLY 


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