11 December 2017


£39,992 to £47,722 per annum

Job Purpose

To provide expert, operational support for the Research Data Service and its users in the University’s research, teaching and learning communities; to act as deputy for the Data Librarian and Head, Research Data Support section in a leadership role. Also to provide input into business development and key support for the Data Safe Haven operations in particular.

Main Responsibilities

Apply expert knowledge in research data support, research data management and sharing, metadata, digital preservation, data curation, funders’ data policies and information governance to aspects of the service. Responsibilities include sourcing datasets, curating data in an open access repository, delivering training face to face and online, advising researchers on options for dealing with personal and sensitive data, long-term data retention and data management planning. Analyse user requirements and usage on an ongoing basis and actively plan for the service’s development and continual service improvement in conjunction with the team. (Approx 40% of time)

Advise and train users specifically on legislative requirements for Information Governance and sensitive data handling within the Data Safe Haven. Provide support and guidance on data access agreements and applications to external data providers, such as the NHS and Eurostat. Advise users on anonymisation and disclosure control for personal data. Ensure standard operating procedures are followed by staff and users of the Data Safe Haven and that documentation is clear. Contribute to preparation of reports to show compliance or breaches of the procedures. (Approx 25% of time)

Assume management responsibility as deputy for the Data Librarian in their absence or delegated tasks as needed, including representation at University and Information Services meetings and meeting reporting deadlines. Assist the coordinator of the Data Safe Haven in day-to-day operations, pursuance of certification, and monitoring activities, assuming their role in their absence. Mentor staff and plan programmes of work for students on innovation fund projects and work placements and supervise them directly. (Approx 15% of time)

Act as an ambassador for the service within the University to increase its impact, developing and delivering training and outreach events, writing blog posts and designing web pages, and developing relationships with researchers in data-intensive departments through responsive customer service and in-depth research support. Work across a virtual team in various sections of Information Services to ensure effective support for user enquiries and requests. (Approx 10% of time)

Contribute to business development activity including writing project proposals, building contacts with potential partners, including University academics, and maintaining current awareness of the field, nationally and internationally. Actively disseminate information about the service within peer community through social media, formal publications and conferences. Carry out contracted activities from time to time, including funded contributions to University research projects. (Approx 10% of time)

Knowledge, Skills and Experience Needed for the Job

You must be a university postgraduate with significant relevant experience in providing services, preferably data services, in a University environment; postgraduate qualifications in library/information science or other relevant field highly desirable. Excellent communication skills (verbal and written) and computer/Internet literacy required. Demonstrated ability to design and deliver successful user services or projects.

There are a number of knowledge domains that you must be comfortable operating within: web content management systems, repository platforms, open access, metadata standards, research areas using quantitative methods and data science techniques, digital curation and preservation, grant writing and project management, and the ITIL service framework, data security standards such as ISO 27001, data protection legislation and information governance frameworks.



  • University postgraduate degree (or equivalent qualification) in a relevant field.


  • Library/information science postgraduate degree (or equivalent qualification).
  • Data-related training.
  • Digital curation-related training.
  • Information governance or ‘safe researcher’ training.


  • Considerable experience in providing services in a university environment.
  • Demonstrated ability to design and deliver successful user services or projects, including setting policy.
  • Experience of customer service or quality assurance.
  • Some experience of analysis or manipulation of research data or engaging in digital scholarship.


  • Substantial experience in provision of data-related services.
  • Experience in gathering and documenting user requirements.
  • Experience in successfully bidding for external funding.
  • Experience managing a complex project to completion, or of direct line management or student supervision.
  • Experience reporting to stakeholders.
Knowledge, Skills and Competencies


  • Demonstrated verbal and written communication skills, including persuasive presentations and ‘writing for the web’.
  • Ability to manage relationships effectively.
  • Knowledge of the generation and use of research data in multiple disciplines.
  • Expertise in digital curation and preservation methods, including repository systems and metadata standards.
  • Understanding of how research data management fits in with broader scholarly communication trends, such as open access.
  • Computer skills including some use of command line, such as in statistical programming or working on a server.
  • Competent use of social media for service promotion purposes (blogs, twitter, etc.).


  • Use of Web content management systems (such as Drupal, Wordpress).
  • Familiarity with the ITIL service framework.
  • Familiarity with data security standards such as ISO 27001.
  • Awareness of data protection legislation and information governance frameworks.
Personal Attributes


  • Strong service orientation.
  • Excellent organizational, analytical, and problem-solving skills.
  • Sound judgment in prioritising user and stakeholder needs in response to work pressures.
  • Creative collaborator.


  • Enthusiasm for the academic pursuit; improving the wider scholarly/scientific record.
  • Desire to enhance the organisation’s reputation through one’s work.



Interviews will be held the week beginning 8th January 2018.

The closing date is 5pm (GMT) on Monday 11th December 2017.

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